we didn't put that on the oil pan he is just using it to plead his case, the motor was done properly and in a very professional way. if we thought there would be any issues down the road a new crank would have been used
Well I tried to meet in the middle..............
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we didn't put that on the oil pan he is just using it to plead his case, the motor was done properly and in a very professional way. if we thought there would be any issues down the road a new crank would have been used
you are exactly right... if only the story he was telling is the truth , however it is not. I heard david talking to this gentleman on a Saturday night at a bonfire while his family sat patiently waiting. I personally am one to believe in customer service, please during your free time at anytime please call our shop and I can guarantee that your call will be answered
And for the record I dont give a shit about the water pump, it was the sketchy crank and super sketchy cast iron oil pump that had been taken apart and grinded on and barely able to move by hand. It felt like it had sand in it. I still have it if you dont believe me. God forbid I would have just thrown this thing in the truck like I had originally planned. But im sure you would of stood by it then also when it tore itself apart and shredded 8500 in heads. Would you have answered the phone then???? I doubt it.
that's not a fair statement at all especially when DTS believes in customer service before during and after the sale
He answered my calls for quite awhile until it actually came time to help. He did a very good job of leading me on and making me think he was gonna make things right.
josh you are exactly right, as a business I do believe that no shop bashing of any sort should be done and will not be done on our part. Now with that said I am asking you to think about how we feel as a shop to get bashed for no reason when we try and provide great customer service in our indusrty
im not here to argue or fuss I just think its very unfair of you to say that when in fact the last time I talked to him he was gonna call me back with his card number and I am yet to hear from him
yes i guess i must of just wanted to pay full price elsewhere!!!!! Makes a whole lot of sense that you were gonna supposedly give me cost on parts, why would I go pay full price???? Your statement is a complete lie!!!!!
so if david and dts did such a fine job and stand behind your work buck up and take care of it... also if david knows hes in the right why not come on here? instead the sales guy is here taking the flack?
mistakes happen I don't expect to be perfect I mess up shit happens I take care of it its never fun or cheap and hits your pride but shit happens to everyone
mistakes happen I don't expect to be perfect I mess up shit happens I take care of it its never fun or cheap and hits your pride but shit happens to everyone
The bad part is I dont really have anything else to buy right now. I went and paid full price elsewhere.
I agree, David will be here later to clarify. We have been slammed at the shop and are in the process of moving to a new larger shop. We had no idea this was going on until we received several phone calls.
I believe this also,i have done a lot of business on here selling parts and I have had problems myself but I am quick to make it right if its in my power.The second there is a break down in communication or an unwillingness to make it right that's when it goes down hill.The OP has been a member on here for awhile now and I have seen him offer help to others in the form of information or advice something I cant say for you Stroker,not sayin your a bad guy but I think I can say the OP wouldn't be on here in this manner if things were being made right.
I would have never let this go this far had I known it was going on! But with the move and the Christmas rush I was un aware this was happening. I apologize to everyone who was cluttered with this thread
I agree ! But in my defense all this was done prior to me being employed with DTS, as stated I was in nc with another shop for years and due to my father becoming ill I had to move back to ga and was offered a job. From what David has shown me he is very generous and not greedy in the least bit. He is a family man and is good to his employees. I only hope to resolve this issue so that it doesn't hurt business in the future with anyone here on this board. Please if me or David can be of any assistance to anyone feel free to let us know
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