Im very sorry this happened. We do try as hard as we can to make sure we have a one day turn around time because I know as much as the next guy you dont want your truck down! If there is anything I can do to help remedy this unfortunate negative experience you had with our customer service please let me know. -Bob
In addition the top tuners in the industry all have gotten there by providing quality tunes and support! Every individual has different needs and expectations out of their vehicle and that will directly affect how they choose their tuner. Im sorry there are some people that havent been 100% satisfied with the service we have provided in the past. Thanks Again