Duramax Diesels Forum Truck of the Week
  #1  
Old 02-27-2017, 02:25 PM
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Default Poor customer service

I'm extremely irritated with the awful customer service I received from your company. I was referred to you by someone on this forum, but I would never do business with you or refer anyone after the lack of service I received. After multiple phone calls over the last 2 weeks and returning a part 2nd day air only to have it sit in your building for 4 days, then be told it would be another week before you got more parts in, I asked for a refund and ordered from a different vendor. I messed up to begin with when I ordered the wrong part but no one should have to go through what I went through to get the issue fixed. Worst customer service I have EVER received when ordering something online.
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Old 02-27-2017, 03:33 PM
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Unfortunately I don't think anyone from Fleece is ever on this forum anymore.
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2011 CHEVY 2500HD CCSB Duramax/Allison LTZ

2005 CHEVY 2500HD RCLB 2WD Duramax/Allison

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  #3  
Old 02-27-2017, 05:06 PM
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Quote:
Originally Posted by duramaxzak View Post
Unfortunately I don't think anyone from Fleece is ever on this forum anymore.
Your right.

The last time Brayden logged in was in 2014.
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  #4  
Old 02-27-2017, 05:06 PM
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Quote:
Originally Posted by duramaxzak View Post
Unfortunately I don't think anyone from Fleece is ever on this forum anymore.
No, but lots of potential customers are...
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Old 02-27-2017, 05:19 PM
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If it goes unread then oh well.. But if you're a vendor with potential customers and don't respond to people trying to communicate with you, then why be a vendor on here?
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11 CCSB 4x4
Full delete, EFI by Ridgerunner, 5" FloPro, Profab manifolds and up pipes, Wehrli cp3 conversion, 3" downpipe, S&B intake, AD165 4G, DHD tie rod sleeves, 2" rear drop shackles, Rancho RS9000XL
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  #6  
Old 02-27-2017, 05:28 PM
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I apologize that you have had a bad experience. It is never our intention for a customer to be unhappy. If you would please give me a call tomorrow 317-286-3573 ext 2009 or send me an email nathan@fleeceperformance.com so we can get this issue resolved.
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  #7  
Old 02-28-2017, 03:26 PM
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Fleece has always treated us good. Stand behind there products and have awesome customer support. But as a company owner I have learned you cant keep everyone happy.
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  #8  
Old 02-28-2017, 06:36 PM
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I moved all the Facebook/social media commentary into its own thread. Made sense to.

http://www.duramaxdiesels.com/forum/...ad.php?t=75457
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"BBT" -- 2003 GMC CC/SB 4x4 12.14@111.15
"The Cruzer" -- 2014 Chevy Cruze Diesel -- the fun little DD
"Kleshay" -- 2000 C5 Corvette -- the toy
"The Bigger Boat" -- 2011 Workhorse P700 - 6.0LS/Allison - what I drive at work


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Old 02-28-2017, 06:52 PM
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Quote:
Originally Posted by Ne-max View Post
Fleece has always treated us good. Stand behind there products and have awesome customer support. But as a company owner I have learned you cant keep everyone happy.
No they way they treated him was clearly "we don't give a **** you already paid". so don't even start that.
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Last edited by OregonDMAX; 02-28-2017 at 06:57 PM.
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Old 02-28-2017, 07:17 PM
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Quote:
Originally Posted by OregonDMAX View Post
No they way they treated him was clearly "we don't give a **** you already paid". so don't even start that.
Really? So when I installed a cp3 last week in a truck and had fpr issues. Fleece sent me a new one right away. Once I got that one put in I found out it was a tuning issue. So when I called fleece to pay for the fpr cause it was my fault they told me just to ship it back.
There is always two sides to a story. Like I said. Fleece has always been great to me so I still support there products.
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  #11  
Old 02-28-2017, 07:22 PM
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Quote:
Originally Posted by Ne-max View Post
Really? So when I installed a cp3 last week in a truck and had fpr issues. Fleece sent me a new one right away. Once I got that one put in I found out it was a tuning issue. So when I called fleece to pay for the fpr cause it was my fault they told me just to ship it back.
There is always two sides to a story. Like I said. Fleece has always been great to me so I still support there products.
I'm sure they have quality stuff and a lot of people support them. I got a refund and did business elsewhere. Maybe one day I'll try them again who knows..
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11 CCSB 4x4
Full delete, EFI by Ridgerunner, 5" FloPro, Profab manifolds and up pipes, Wehrli cp3 conversion, 3" downpipe, S&B intake, AD165 4G, DHD tie rod sleeves, 2" rear drop shackles, Rancho RS9000XL
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  #12  
Old 02-28-2017, 07:35 PM
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Quote:
Originally Posted by Ne-max View Post
Really? So when I installed a cp3 last week in a truck and had fpr issues. Fleece sent me a new one right away. Once I got that one put in I found out it was a tuning issue. So when I called fleece to pay for the fpr cause it was my fault they told me just to ship it back.
There is always two sides to a story. Like I said. Fleece has always been great to me so I still support there products.
That's all great, but you keep implying that they aren't at fault in this particular instance. They ****ed up and weren't trying to remedy the situation
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  #13  
Old 02-28-2017, 07:46 PM
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Quote:
Originally Posted by OregonDMAX View Post
That's all great, but you keep implying that they aren't at fault in this particular instance. They ****ed up and weren't trying to remedy the situation
Like said before. Always 2 sides to a story. How often do you hear issues with fleece?
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  #14  
Old 02-28-2017, 08:01 PM
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As long as Fleece made good on the matter, whether refund money or take care of the parts, does it really matter now? We all hear good and bad about every company out there. As was said before, you can t please everyone.
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"BBT" -- 2003 GMC CC/SB 4x4 12.14@111.15
"The Cruzer" -- 2014 Chevy Cruze Diesel -- the fun little DD
"Kleshay" -- 2000 C5 Corvette -- the toy
"The Bigger Boat" -- 2011 Workhorse P700 - 6.0LS/Allison - what I drive at work


Two wrongs dont make a right, but three rights do make a left.

Reality is a matter of perspective.

This forum isn't for the weak of heart.....or wallet.

"Lets build a race car they said. Itll be fun they said. I don't know who "they" are.........but they need a good punch in the face!" -- mufflerguy (yb)
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  #15  
Old 02-28-2017, 11:57 PM
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Quote:
Originally Posted by AZlml View Post
I'm sure they have quality stuff and a lot of people support them. I got a refund and did business elsewhere. Maybe one day I'll try them again who knows..
At least you got all your money back. I never received the ecm tune I was promised, and was left out $60 after I got a partial refund for a tcm tune that didn't work, and had to wait almost 2 months for a replacement tcm because he locked mine when he promised he wouldn't. I ended up having to buy another tcm to get mine going.
Quote:
Originally Posted by Ne-max View Post
Like said before. Always 2 sides to a story. How often do you hear issues with fleece?
There used to be a whole 4 or 5 page thread over at dp of people pissed off at fleece and there poor customer service. I was warned not to use him, gave him a shot, and learned my lesson. I still to this day will not send anybody too them after how I was treated.
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