Duramax Diesels Forum Truck of the Week
  #1  
Old 05-14-2012, 08:43 AM
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duratothemax duratothemax is offline
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Default To everyone who has current open orders with me

I apologize to everyone who has been trying to contact me the past 2 weeks!!

There were several orders that I left out for the UPS guy to pick up (didnt have time to drop them off at the UPS store before I left) right before I left for the DPC, but apparently they didnt get picked up, making those orders over a week later than they should have been.

I was out at the Diesel Power Challenge in colorado, and before that, it was a mad dash to get things ready for the Diesel Power Challenge trip. I just got back yesterday, and when I came back yesterday, I received a bunch of orders that people have placed over the past week. I am working on those right now...however last night, as Im going through all of the new recent orders and printing out invoices/shipping labels, windows says I have 52 new updates and need to shutdown/restart. Sure, ok. Updates install, computer turns off, and I push the power button to turn it back on and...nothing! No fans, no POST, nothing.

Motherboard is dead; its over 6 years old so I guess it doesnt owe me anything. Luckily, its not like I lost anything (my hard drives are fine), Im just without my main computer for a couple days while I wait for a new motherboard, processor, and ram from Newegg...I guess its good timing though because apparently Intel JUST released a brand new processor architecture 2 weeks ago? "Ivy-Bridge" or some crap. I dunno, I stopped being all into computers ever since I started with duramax's, but if it just came out 2 weeks ago, then I guess it will be top of the line for at least a little while!!

Anyway, long story short, my invoicing software and PCB schematic designs/files are temporarily inaccessible for 2-3 days, until I can get my computer running again. There will be a short temporary backorder on things until then. I fully apologize for any delays between me being out at the Diesel Power Challenge, and now additional delays for my PC dying!

Ben
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  #2  
Old 05-14-2012, 09:52 AM
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bcdeutsch731 bcdeutsch731 is offline
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Hey Ben, was mine one of the controllers that didn't get shipped out because ups didn't pick it up or does mine still need to be built?
Thanks
Brett
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  #3  
Old 05-14-2012, 07:21 PM
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battlegraduate09 battlegraduate09 is offline
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can you return phone calls now??
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  #4  
Old 06-02-2012, 12:10 AM
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Does anyone know how to get in touch Ben.I have been leaving messages on his cell and emailing him for the past three months with no response.
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  #5  
Old 06-05-2012, 12:33 PM
tank21pa tank21pa is offline
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I am having the same problem as the guy above. I ordered a tap shifter for a 2004.5 back on April 24. I have pmed him and asked for a update on. Still no word or even a return pm with an ans.

Thanks Matt
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  #6  
Old 06-05-2012, 03:25 PM
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cuminstrkmydmax cuminstrkmydmax is offline
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I also am awaiting an order- one that i order a month ago, and then told was told was going to ship out the beginning of last week by ben. Now he isnt returning pms or emails-

-Steven
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  #7  
Old 06-05-2012, 06:13 PM
tank21pa tank21pa is offline
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At least you got a reply from him....
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  #8  
Old 06-06-2012, 11:46 AM
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Thank you Ben for taking care of my order- it just arrived next day air here. I appreciate it.

But next time- communication is key to happy customers

-Steven
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  #9  
Old 06-07-2012, 07:54 PM
tank21pa tank21pa is offline
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Must be nice to get your order... Hell I would be happy with some communication..
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  #10  
Old 06-07-2012, 08:15 PM
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S Phinney S Phinney is offline
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I have been going through this with other vendors on this forum but not Ben because I don't have any orders with him yet. This is probably one of the single biggest problems with businesses selling diesel products. I sure wish some of these guys would get there stuff in order or just simply go out of business.
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  #11  
Old 06-07-2012, 08:39 PM
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blackdirtymax blackdirtymax is offline
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We need vendor feedback for sure on here


---
I am here: http://tapatalk.com/map.php?gt4m4w
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  #12  
Old 06-07-2012, 08:50 PM
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x MadMAX DIESEL x MadMAX DIESEL is offline
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x2
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  #13  
Old 06-08-2012, 04:21 AM
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bcdeutsch731 bcdeutsch731 is offline
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Hey Ben, I need you to call me, Indy is in about a week and this box does not work. All I need is for you to call me so we can go over this wiring diagram so I can figure out what I need to do too get this thing to work. I hooked everything up the way it says and checked it about ten times but the trans will not go into reverse. It goes into drive for about 20sec then trans goes into limp mode. I checked codes and I'm getting a P0743. I put everything back to stock and the trans works fine. Now I have a $550 paper weight that I can't get any customer service help with. Please call me so we can talk this over. 630-293-2900
Thanks
Brett
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1969 Chevy C10 Duramax Swap.
8.39@168mph
Race weight 4550lbs
Big Thanks Too
Danville Performance
HSPDiesel
Exergy Performance
Bullseye Performance
Wagler Competition
https://www.facebook.com/pages/Deuts...83455581802944
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  #14  
Old 06-11-2012, 10:11 AM
tank21pa tank21pa is offline
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Any news yet?
Thanks Matt
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  #15  
Old 06-13-2012, 09:30 AM
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Quote:
Originally Posted by tank21pa View Post
Any news yet?
Thanks Matt
How about it Ben, Lets get a response here, at least tell him to go f--- himself or something.
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