Duramax Diesels Forum Truck of the Week
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Old 10-11-2017, 09:54 AM
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Default Efi Dealers

Question for the buisness owners on here. Who are you using for efi live if you don't offer your own tuning? As a buisness it seems like a pain to offer customers efi tuning cause every tuner my buisness has tried takes at least a week if they don't loose the email. A lot of customers don't like having to wait that long and some can't make 2 trips.
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Old 10-11-2017, 10:05 AM
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Tyler Radewald with Punisher Performance. I usually like to get my tune set up a week before truck comes in to give him time to make it but 99% he sends it over within same day.
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Old 10-11-2017, 10:09 AM
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Quote:
Originally Posted by wilsondiesel View Post
Tyler Radewald with Punisher Performance. I usually like to get my tune set up a week before truck comes in to give him time to make it but 99% he sends it over within same day.
Do you have your customers prepay? It's hard to do that cause a guys word means nothing. I got stuck with 3 sets of tunes last year.
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Old 10-11-2017, 10:35 AM
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I use mark. I havnt been screwed on a set of tunes by a customer yet. But small town
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Old 10-11-2017, 11:11 AM
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I use Motorops only because they are local. It seems very hard to have anyone supply tuning in a timely fashion anymore.
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Old 10-11-2017, 11:43 AM
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Iím not a vendor here but probably should become one. With that said I usually have tunes in one day. I like as much time as I can get as well. So if you are planning things ahead of the customer being there you should never run into a problem. It is always the best practice to have them prepay or take a deposit for your out of pocket expenses. Especially when you canít get your money back on the Tuning. Customer service needs to be everyoneís priority.


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Old 10-11-2017, 12:53 PM
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Small town for me as well so knock on wood I haven't been. But Tyler is good to work with in that aspect also as far as charging it out.
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Old 10-11-2017, 04:48 PM
2008lmmchopper 2008lmmchopper is offline
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Quote:
Originally Posted by RobsDmax View Post
I use Motorops only because they are local. It seems very hard to have anyone supply tuning in a timely fashion anymore.
They re awesome they don't give a damn about our epa laws. My friend got some tunes from a well known American company and they are pretty lame.

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Old 10-11-2017, 06:51 PM
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Quote:
Originally Posted by S Phinney View Post
Iím not a vendor here but probably should become one. With that said I usually have tunes in one day. I like as much time as I can get as well. So if you are planning things ahead of the customer being there you should never run into a problem. It is always the best practice to have them prepay or take a deposit for your out of pocket expenses. Especially when you canít get your money back on the Tuning. Customer service needs to be everyoneís priority.


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Old 10-11-2017, 07:26 PM
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Always get customer to deposit for custom tuning. Tony is always really good on time lines.

It's a tough game to deliver custom tuning in 24hrs. Your basic script jobs are one thing, but truely custom tunes via email always take time.
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Old 10-11-2017, 07:52 PM
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Most of the tuning we do get is the basic trans safe dsp5 tunes. Maxx effort tunes here and there. Full custom tunes don't happen to often. I understand a day or two. But over a week for basic tunes seems long for a guy that is buying a couple sets a week.
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Old 10-11-2017, 07:53 PM
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Quote:
Originally Posted by Dallas S View Post
Always get customer to deposit for custom tuning. Tony is always really good on time lines.

It's a tough game to deliver custom tuning in 24hrs. Your basic script jobs are one thing, but truely custom tunes via email always take time.
Tony had decent turn around times but needed the stock file. A lot of customers come from out of town. It was a pain.
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Old 10-11-2017, 09:39 PM
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I use Tony also, was really happy how my dads lbz ran, just let my customers know it will not be ready immediately, I got involved because the majority of my business is tuning Ag equipment and semiís and the farmer would almost always ask if I had something available for their pickups


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Old 10-11-2017, 10:36 PM
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Quote:
Originally Posted by Ne-max View Post
Tony had decent turn around times but needed the stock file. A lot of customers come from out of town. It was a pain.
Tony has done me great for LML and 10+ cummins. Otherwise we do it in house. If we have out of town customer, we get the vin and a deposit. Truck comes in, retrieve ecm serial number so Tony can lock tune, And by time exhaust is in we don't wait long for a email.

If you can't do inhouse, Tony is the best industry/dealer support I have found.
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Old 10-12-2017, 08:22 AM
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My shop is the only EFI Live dealer in Oregon and does in house tuning, meaning writing the tunes and not selling others tuning. Like most say stock setups are most common and most, LML's are the most common these days and so far have only been stock setups except a few fixed vane trucks. I do a deposit even for in house tuning jobs anymore since a few kids have stuck me with parts/tuning even though the tune is just the cost of a stock file. I only have one customer is south Carolina that I will email a file to if he hasn't gotten the payment sent first. I got burnt a few times emailing a file and then guys say' "oh sorry I don't need tuning anymore or I changed my mind or some shit! I try to have emailed files out within 48 hours once a payment clears.
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Last edited by catman3126; 10-12-2017 at 02:36 PM.
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